Customer Service

Completely made in Italy, the best quality of the KOO products is guaranteed by the collaboration with Zeiss®. All KOO products go through painstaking research, development, design and testing processes to ensure we produce the best possible for you.

Sunglasses should be cleaned carefully! Gently blow any loose dust or dirt from the lenses.

Clean with a soft cotton cloth or an eyeglass cleaning cloth. Do not use paper tissues or towels, or other wood-based materials, or any other cleaning products.

Avoid using solvents (e.g. alcohol and acetone) and aggressive chemical detergents that may compromise the sunglasses’ performance.

Store the sunglasses in their case at a temperature between -10°C and +35°C. Do not leave in direct sunlight in closed spaces without air-conditioning, such as on a car
dashboard, as the high temperatures produced in these conditions can have a detrimental effect on the sunglasses’ performance.

Replace the lenses if they are worn (e.g. scratched, opaque) using only original spare parts.

Please refer to the filter category table in the care instructions booklet which you can download from Product Care.

Yes, KOO sells a wide variety of lenses. You can view them here.

Frames cannot be purchased separately.

KOO products are warranted for two years against defects in material and workmanship. This warranty does not cover defects caused by normal wear and tear, modifications, improper storage or care of the product, or uses of the product for anything other than its intended purpose.

For for full instructions on lens care, including installation, removal and maintenance go to Product Care.

For for full instructions on installation, and removal of the nose pad go to Product Care.

For for full instructions on nose bridge adjustments go to Product Care.

Please send any returns* to:

KOO Returns

*We highly recommend using a fully tracked service when returning any items, and cannot be held accountable for non-tracked returns that go missing.

Completely made in Italy, the best quality of the KOO products is guaranteed by the collaboration with Zeiss®. All KOO products go through painstaking research, development, design and testing processes to ensure we produce the best possible for you.

We recommend cleaning the lens with warm water and if it is very dirty, with pH neutral washing-up liquid. Rinse and leave to dry. Do not use organic solvents to clean lenses.

We recommend placing the goggle in the fabric pouch and storing it in the case provided after wear and during transport. Do not leave the goggle near sources of heat or in direct sunlight.

Carefully check the goggle before wearing and after a fall. If you notice any damage, replace the lens or the entire goggle; the lens should also be replaced when scratches become troublesome or if cracks appear at the edges. If the eye protector is severely impacted, short of failure, then the degree of protection provided may be reduced and the eye protector lens must be replaced. Failure to do so may result in permanent injuries to the eye. If the lens is damaged, it cannot guarantee enough protection against UVA and UVB rays.

The lens category is on the outside of the lens. Please refer to the filter category table in the care instructions booklet which you can download from Product Care.

Yes KOO sells a wide variety of lenses. You can view them here.

The frame only is not available for purchase. If you need yours to be repaired or changed please send us your request to sales@kooworld.cc

KOO products are warranted for two years against defects in material and workmanship. This warranty does not cover defects caused by normal wear and tear, modifications, improper storage or care of the product, or uses of the product for anything other than its intended purpose.

For for full instructions on lens care, including installation, removal and maintenance go to Product Care.